Contact Sandro

Outlet orders now take up to 10 working days to be delivered and return shipping costs are at your expense. The amount of 7 €, corresponding to the return shipping cost, will be deducted from your refund. Returns can only be made by post.

We remind you that it is not possible to change your delivery address.

Customer Service can be reached by phone on 00800 726 376 00 (toll free) or via the contact form.

If you have any questions, you can check the FAQ for answers to the most frequently asked questions.

Thank you for your understanding.

The Sandro team

The personal data collected when you contact our after-sales service is used to respond efficiently to your requests and to improve your customer experience. By contacting our after-sales service, you agree to our terms and conditions & our privacy policy. [URL vers CGV avec ancre sur paragraphe données perso] In accordance with the applicable rules relating to personal data, you have the right to access, rectify, oppose and delete data. You also have the right to data portability and to limit personal data usage. You may exercise this right by contacting our Customer Service at fr.sandro-paris.com/fr/contactus or by post at: Sandro Paris – Service Client – 150 boulevard Haussmann – 75008 Paris.