Contact Sandro

Customer Service can be reached by phone on 00800 726 376 00 (toll free) or via the contact form.

Due to the exceptional circumstances and reduced numbers of staff, customer service response times are unfortunately longer than usual.

We are very sorry about this and doing all we can to respond to each and every enquiry as quickly as possible.

With that in mind, if you have any questions, you can check the FAQ for answers to the most frequently asked questions.

For orders placed during online outlet sales, you have 28 days from receipt of your order to return an item by post (these orders cannot be returned to stores).

Thank you for your understanding.

Take care,

The Sandro team

The personal data collected when you contact our after-sales service is used to respond efficiently to your requests and to improve your customer experience. By contacting our after-sales service, you agree to our terms and conditions & our privacy policy. [URL vers CGV avec ancre sur paragraphe données perso] In accordance with the applicable rules relating to personal data, you have the right to access, rectify, oppose and delete data. You also have the right to data portability and to limit personal data usage. You may exercise this right by contacting our Customer Service at fr.sandro-paris.com/fr/contactus or by post at: Sandro Paris – Service Client – 150 boulevard Haussmann – 75008 Paris.