Delivery times and charges

Your order will be prepared and shipped according to the methods and delivery times detailed below.

Delivery dates may be longer during sales periods or outlets.

Chronopost Standard Delivery

3 to 5 working days Free

Chronopost Express Delivery

2 working days 6€

For Outlet items : Delivery times will be extended to 10 working days. Free home & pick-up point delivery when you spend € 80 or more. If you spend less than € 80 the delivery costs are set to € 7.

Delivery terms and conditions

Chronopost Standard Delivery

Your package will be deliver within 3-5 working days, through Chronopost, at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

Chronopost Express Delivery

Your package will be deliver within 2 working days, through Chronopost, at the registered delivery address, from Monday to Friday, between 8.00 am and 7.00 pm.
If you receive a delivery notice, please pick your order up at the indicated post office. Please note that you will be ask to present your ID and the order confirmation.

Delivery terms and conditions

Returning your items by post:

Our returns are free (excluding Outlet sales). Returning items by post is done in two steps:

- You initially have 15 days from the date you receive your order to return an item. During this period, you must exercise your right of withdrawal by generating your prepaid return label. If you have a customer account, go to the "My Orders" section of the "My Account" area. Select the relevant order and click on "Return Label". If you placed an order as a guest, you will be able to access the return label via the "Order Tracking" page, which can be accessed from our Site by entering your order number. Generating your return label constitutes withdrawal.

- Once the return label has been generated, you then have 15 days from the date on which the return label was generated to return your package by post. To do this:

  • On the delivery note in your parcel, tick the item(s) you wish to return;

  • Insert this delivery note in the return parcel, as well as the item(s) you are returning;

  • After downloading the prepaid return label on your account page, print it and attach it to your package (returning items by post is totally free of charge if you use our prepaid label, but if you pay Post Office fees to return it, you do so at your own expense);

Drop off your return package at the post office within a maximum of 15 days from the date on which you downloaded the return label. You can drop off your parcel at:

- your local post office

- a UPS retail location (drop-off points on https://www.ups.com/dropoff/)

- your post box, after making your request on www.colissimo.fr/retourbal

In-store returns:

We would like to remind you that the easiest and quickest way to return your item(s) is in one of our UK Sandro stores. To make an in-store return, go to the store of your choice (excluding affiliates, concessions and outlets) with your order number and items. Find your nearest store here.

Exchanges and refunds:

Items may be exchanged or refunded if returning them in store. Any items returned by post will be refunded only. To exchange an item by post, we ask you to please return the piece concerned and re-order the item(s).

Refunds procedure:

You will only be reimbursed for items that are new, unworn and clean. The item must be returned in its original packaging, accompanied by the clothing label. You will be refunded within a maximum of 4 to 10 days of your parcel being received at our warehouse, via the original payment method.

Outlet Sales:

Returning items from the Outlet is at your expense. The amount of €7 corresponding to the return fee will be deducted from your refund. Returns can only be made by post; no in-store returns will be accepted for Outlet orders. If your order includes both items from the Outlet and from current collections, your items will be sent out in several parcels. Any returns must be made separately: items from the Outlet in one parcel and items from current collections in another. Return fees for items from current collections are currently free.