COMMERCIAL POLICY SANDRO
In accordance with this commercial policy, items purchased in our stores can be returned within 30 days of purchase upon presentation of receipt (paper or digital) in the country of purchase. Altered or personalised items cannot be returned. Statutory guarantees also apply independently of this policy.
Returned items must be new (no labels must have been cut), unworn, unwashed, unsoiled and in original packaging or packaging guaranteeing equivalent protection.
Items purchased in our standalone stores can only be returned in our standalone stores. Those purchased in our outlet stores can only be returned in our outlet stores. Regarding items purchased in stores operated by affiliates or in department stores (list of these points of sale is available on our website), we invite you to consult their return procedures.
Returned items may result, depending on your payment method, in a refund, exchange or credit note:
Refunds are possible exclusively on items paid for using a single bank card, and will be credited back to the account of the bank card used for payment. Items paid for with multiple bank cards can only be exchanged or issued a credit note.
Mixed payments or those made in cash, credit notes or gift cards can only be exchanged or issued a credit note. They cannot result in a refund.
€500 notes are not accepted.
Printing of receipts, bank card receipts, and vouchers is no longer automatic but only done upon request (with the exception of bank card receipts relating to cancelled transactions or those subject to credit). Your receipt can also be sent to you by email.
* Credit notes are valid for one year and gift cards are valid for five years from their date of issue in all our stores and outlet stores in the country of purchase (excluding department stores and stores operated by affiliates). Credit notes and gift cards are not valid on our website https://ie.sandro-paris.com/.